Simplicity and usability is key to what we’re building.
Here is what “Send A Fax” used to look like.
We intentionally built 3 input boxes. The first 2 boxes are the same length, because they represent 3 digits each. The last one is longer, because it’s 4 digits.
Why is that important? Because it’s a visual que. Without reading, a visitor might understand that we need a 10 digit number.
Here is the re-design (we still need to make it nice looking):
We discovered a problem with the previous design. Because of the 3 boxes, our users couldn’t cut and paste into it. They’d have to remember the number or re-visit our site several times. That’s really annoying.
We could have implemented a cut and paste, which would have worked with the split boxes. However, even though our visitors could functionally cut and paste, they might not understand that it’s possible — and never try.
We went for the single box. Hope you like it.