HelloFax.com Dev Blog

TechCrunch: “HelloFax Is On The March Towards The Paperless Office”

November 15th, 2011

We’re back in TechCrunch!  Read more here.


Mashable: HelloFax lets you lead a “Paper-Free Life”

November 15th, 2011

Here’s what they have to say about us:

“HelloFax gives you a local fax number that delivers to your email inbox. You can seamlessly fill in forms, sign documents, request signatures from others and fax the documents back. It’s been about three years since I’ve held a faxed piece of paper in my hands.”  13 Tech Tools for a Paper-Free Life


Send to Multiple Recipients

November 7th, 2011

This has been one our most request features, especially from lawyers. Sometimes you have to send a document to multiple people. It could be your spouse, your lawyer and your accountant. Normally, you’d have to send the document multiple times, which is a hassle.  So, we final solved that problem.

Just click on “+Recipient” to add recipients. That’s it!

Free and Basic accounts can email multiple recipients. If you’d like to fax multiple recipients, you can sign up for our Premium or Ultimate Plan >


Request Electronic Signatures: Get Documents Signed Faster

October 11th, 2011

We completely redesigned the entire site to give you the ability to request signatures from other people.

What does it mean to request a signature?
As you know, it’s a hassle to print, sign and scan documents. So, when you ask someone to sign a document, you’re inflicting that work on that person. In fact, the harder you make it to sign and return a document the more likely they’ll put it off or forget to do it all together.  We solved that problem.

With signature requests, you can have people fill out and sign the document in the browser.  They never have to touch a fax machine, printer or scanner. With this feature, a deal that might normally take days to get signed can get signed in minutes.

This works great for realtors, salespeople, lawyers, CPAs and anyone who needs a contract signed quickly.

So, how does it work?
1. Click on “Request signature” on the left tab

2. Type in the email address of whom you’d like to sign this document

3. Upload the document they have to sign and click on “Prepare Form Fields”

4. Drag & drop form fields onto the documents. These are the things that we’ll require the recipient to sign.

5. Add a note & click send!

6. The recipient gets an email, requesting that they sign and return the document in the browser. Whey they click on the link, we’ll show them exactly where they need to sign.

Once the document is signed, we send an email with the document to all parties. We also include a cover page, which verifies the email address of the signer. Plus, we store other data about the signer for verification purposes.

Login or Sign up to give it a try.

That’s it! Let us know what you think.


How to Fax From your Smartphone

October 9th, 2011

A lot of people have been asking how to fax from their phone. We don’t have an iPhone app, because you don’t need one! It just involves email. Here’s how it works:

1. Open your email on your smartphone (this works for your iPhone, Android, BlackBerry, Windows Mobile or other smartphone device).

2. Attach the document you’d like to fax (either you already have it on your phone, take a picture of it with your smartphone, or you’re forwarding a document you already have in your email account)

3. Put fax-number@hellofax.com as the recipient. For example, if you’re faxing 222-333-4444, you just put in 2223334444@hellofax.com in the TO field.

Click send! That’s it. HelloFax will send you a confirmation email as soon as it arrives.


HelloFax on TV!

September 29th, 2011

We just got mentioned in Rich’s Favorite Things. Speed up to 1:25 in the video and you’ll see us there.

Here a screenshot of the video:


HelloFax Launches in Canada!

September 14th, 2011

We’ve received tons of requests for local fax numbers in Canada. As of now, you can send & receive faxes in Canada!

Here’s what you do:

1. Go to the pricing page and pick a Basic, Premium or Ultimate Plan. Go there now >

2. Once you pick a plan, select Canada for your country & then pick your province.

3. Finish your registration and you’re all set.

Would love to know what you think!


Add Multiple Signatures / Initials

September 14th, 2011

If you fill out a lot of documents, having one signature on file isn’t enough. You may have to add your initials or sign the document differently.

How’s it work?

Next time you add your signature, you’ll notice that you only have one signature on file.

All you do is save another signature and we’ll add it to “Your Saved Signatures” list.

Harry could also save a few more versions of his signature. We’d just add it to the list of saved signatures.

That’s it! We love feature requests and actually build them. So, let us know how it goes.


AutoComplete: Making Filling out Forms Faster

September 14th, 2011

If you fill out forms like me, 80% of the information you type is always the same. I always use: 1. My name, 2. Address, 3. Company name, and 4. Title. To save time, we built an auto-complete system, which will suggest text, much like your browser.

How’s it work?

1. Fill & send a document.

2. Then, anytime you fill out a new document, it’ll suggest text that you’ve used previously. For example, when I type “J”, it’ll suggest Joseph Walla (that’s my name) or JN Projects Inc (our company name). It remembers what text you’ve used previously and suggests it for future use.

3. Just your arrow to select the text you need and then click tab.

A note on Privacy:

We know that some people may be concerned about having certain information, like their credit card or social security number, remembered for future auto-fill. So, we built the system to not remember credit card or social security numbers. Our system tests each text field. If it fits certain criteria, the system doesn’t remember it.

How to turn it off.

If you don’t like it, we made it extremely easy to turn off. Just go to the My Account page and unselect “Enable Autocomplete”.

Would love to hear your feedback on how to make this better. Send us an email at support@hellofax.com, if you have any suggestions.


Awesome Services We Pay for at HelloFax

August 31st, 2011

After Gabriel Weinberg wrote about us in Services I Pay For, I thought I’d do the same. The only difference is that I’ll write about services that we pay for at HelloFax.

Uservoice Help Desk

When we got started, I would reply to ever email individually. I slowly realized that I was re-writing answers to the same 40 questions over and over again. Uservoice has this great feature, called a “canned response”. What you do is search for the most commonly asked question and insert it. Then, you can personalize it to each person (see below). The trick is to write like a human, not a robot. We went through hundreds of customer support emails and  put our answers into the system.

Plus, as a user is writing in, Uservoice dynamically displays the user your Frequently asked questions, as they’re writing the question. So, many times Uservoice can answer their question, before they send the email.

We compared Uservoice and Zendesk; we ultimately went with user voice. Zendesk has amazing integrations with other services. But, we found their interface and ironically their customer support, lacking.  With all the time we’re saving, signing up for Uservoice feels like we hired someone dedicated to customer support.


Olark lets you chat with visitors to your site, in real time. It’s one of those service you’re not sure you need, but once you use it, you realize you can’t function without it. There are many moments when someone visits your site and may have a second of indecision or a question. If they’re confused, they’ll leave and never come back. During those moments, a visitor can chat with one of us and solve whatever question they have. Plus, we also get the benefit of learning what those confusion points are, so we can improve the service. It’s also great to see people visiting your site in real time. It’s motivating to see people using your service in real time.

Amazon Web Services

Surprise surprise. Your biggest services use AWS for hosting, since it’s insanely simple to grow your infrastructure. I’ll leave it there.


We’re still in the free trial, but so far, so good. We just needed a way to communicate as a group, since gchat wasn’t cutting it. HipChat came highly recommended.

Google Apps for Business

We signed up for Google Apps for Business mainly to use gmail as our email provider. The gmail interface rocks and we don’t have to deal with mail servers. The only downside is that sometimes outbound emails have issues; so, I have to send the email from my person email account, which is unprofessional. But, it’s not incentive enough to switch.


Mailservers are just difficult to deal with and unless you’re a massive company, it’s not  worth spending the time managing them in house.  Mailgun has an extremely simply api and they’re do what they do really well, which is send email. Plus, their customer support is wicked fast.


We use mailchimp for all of our email newsletters. I just realized that we’re paying for 3 difference services that deal with email.  The thing is, each emailing need is different and you need a tool that is focused on doing that one job really well. Mailchimp is one of those few tools that combines great user experience with something extremely useful.


Bug tracker that’s been around since the beginning of the internet. What’s not to like?


Github is just awesome.


If you think about it, you spent a lot of time each day deciding where to eat every day, going there, waiting for the order, eating, paying, then walking back to the office. Magnify that by the entire company and that’s a lot of hours. So, we get ZeroCater three times a week.

Having the right combination of services is helpful to having a company run well. Plus, you need software that will scale with you as you grow. We put a lot of thought into these choices, so I hope it helps.

Any great services you feel I left out? It’d be great to look into.