Les Archives

Mention at Google I/O Keynote!

June 28th, 2012

Photo by @Loh

Mention in FastCompany

June 20th, 2012

We just got a great mention in Fast Company! They were hashing through all the cool things you can do with Google Drive – and we were the first tool they mentioned.

“Google Docs was turned into a general purpose cloud storage dropbox called Drive back in April. But in classic Google fashion, no one explained what you could do with your free 5GB of space besides upload and download files.

As it turns out, Drive is much more than just a different name for where you used to store documents and spreadsheets. For example, did you know you can fax people documents and PDFs from Drive?”

Yep! You can, with HelloFax! Good times.

Why you should always do usability testing

June 3rd, 2012

A few weeks ago, we went out and tested HelloFax with some users. Most of the testing went really well. But, there was one issue that we kept seeing.

When people were adding signers, they’d click on “Signer” and “CC” on the left. They thought they were buttons!  Some members of the team kept telling me that they looked like buttons. But, there’s nothing like a confused user clicking on something to make a point.

Plus, people were also confused about where to enter in the signer’s name. We only required the email address, not the signer’s name. It wasn’t just a feature request, but a major point of confusion.  They expected it to be there.

Version 1:

Version 2:

Before you fill it in

After you fill it in

You’ll notice that we removed the “signer” / “cc” icons altogether. Turns out they weren’t helpful. We now use the default text fields to describe what they need to do:  i.e., “Signer’s Name” and “email@address.com”. That was the easiest major improvement we ever made.

There are some themes here:

– People may expect a features. The absence of the feature can be a usability problem.
– Unnecessary icons often detract from clarity. On a clean page, simple text can be powerful.
– Talk to your users all the time. There’s nothing like a confused user to push product decisions.

New Feature: Assign signer order

June 3rd, 2012

When you sign a contract, sometimes there’s a specific order of signers that needs to be observed.

For example:
– You need to sign first
– I need to sign second

We built a tool to accommodate that scenario. Here’s how it goes:

1. On the Request Signature tab, add 2 signers

2. After you add the second signer, “Assign signer order” will appear. Click on it. You’ll notice that numbers will appear next to each signer. You can make that signer first or second by clicking on the arrows.

This is great for sales, where the client has to sign the document first.

Contact us if you have any feature requests. You request it, we build it!

Readability, Your Kindle & Going Paperless

June 3rd, 2012

When I’m reading for pleasure, the last thing I want to do is read on my computer. Smartphons have the same backlight, so that doesn’t work either. I could put it on my Kindle, but with the number of steps involved, it’s a hassle. Some people just print out the article (you know how I feel about that!).

I just discovered an amazing combo (thanks Joel):

1. Install Readability into your browser. It’ll place a small book icon on the top left of your browser.

2. Click on the Kindle icon.

3. Follow the instructions to whitelist readability and put in your Kindle email address.

This tool has changed my reading life. Enjoy!